Thank you for booking your diving course or trip with us. Please take a moment to read our terms and conditions.
As a valued customer, we wanted to update you on the steps Oyster Diving are taking to help minimise the spread of COVID-19.
We are continuing to follow and monitor official guidance from the UK Government and Public Health England carefully. It is of vital importance for us to be in a position to ensure that any and all procedures are in place to support the health and well-being of our customers and staff members.
To help combat the spread of COVID-19, we have been putting precautionary safety measures in place, including:
- Educating our staff on prevention
- Emphasizing frequent and proper hand washing
- Cleaning high contact points more frequently
- Providing hand sanitizer
In line with government guidance, we are continuing to operate as usual. We will continue to keep in touch with you and follow official guidance from the UK Government and Public Health England carefully. Thank you for your continued passion for scuba diving.
General Terms and Conditions
All courses require a completed PADI Diving Medical Statement which can be downloaded below. The participant must answer all the questions with ‘Yes’ or ‘No’. If any questions have a “Yes” answer then a signature from a physician on the back of the form is likely to confirm the participant is fit to dive. If this is not done prior to attending the course the participant will NOT BE ABLE TO DIVE until they have received a signed medical statement as directed on the form. A rescheduling fee of 50% of the course cost will be charged to cover the additional costs incurred.
To book the course or trip we require full payment in advance unless an alternative payment scheme is agreed in advance in writing. Once booked your course is non-refundable. If you need to rearrange your course we require at 7 working days notice. If more than 7 working days notice is supplied we will be happy to change the course to an alternative date but this is subject to availability.
Working days are Monday to Friday, between 9am and 5pm. Less than 7 working days notice will incur the following charges:
7+ working days: No charge
3-6 working days: £25
<2 working days: £50
No show – rescheduling fee £95
7+ working days: No charge
3-6 working days: £25
<2 working days: £70
No show – rescheduling fee £160
7+ days: No charge
3-6 working days: £75
<2 working days: £150
No show – cost of course less 10%
Please note: All eLearning must be complete before attending any open water session. The failure to complete the eLearning beforehand will result in the diver incurring rescheduling costs.
Covid: Free with proof of isolation notification or positive test, otherwise standard fee.
Open waters or other courses: If <2 working days, £50 fee.
DSD: If <2 working days, £25
ReActivates: If <2 working days, £50
Fun divers: If <2 working days, £25
If you have hired a dry suit from us then we will do our best to provide you with the best fitting suit possible. Unfortunately, school dry suits will never fit as well as having one you have purchased yourself. We cannot be held responsible for leaks to dry suits.
To pass a dive course you must meet all of the standards as laid out by PADI in the course requirements. Your instructor determines whether you have met the requirements and can advise that you may need to return for additional training. Additional training will be chargeable depending on the course option you have selected. Certain courses give the option of a ‘pass guarantee‘ at the time of booking. This enables you to come back as often as required to meet the course standards. The pass guarantee cannot be added once the course has started.
There is a minimum age and prerequisites for all courses, these can be found on the corresponding course pages found on the website under ‘PADI courses’. It is your responsibility to ensure you are able to meet the prerequisites!
UK Dive Trips
You must be a qualified diver of at least open water diver to attend any dive trip. You must have dived within the last 12 months, otherwise we will require you take a PADI ReActivate course before the trip, this is at an additional cost. Each diver must carry their own SMB/reel, torch, dive knife/cutting device and dive computer. You are only allowed to dive to the depth you are qualified to i.e. Open Water = 18m, Advanced Open Water = 30m, Deep Spec = 40m. To book your space we require a 50% non-refundable deposit. In the event that the trip is cancelled then you will receive a 100% refund on the cost of the boat fees, or this can be put towards the next trip. Any money for accommodation is dependent on the cancellation terms and conditions of the provider but it is in most cases unlikely to be refundable. You can still use the accommodation if you wish.
For full terms and conditions please visit our website.
You can find all of the legal elements here: